Customer queries
Tell us what you need, without sharing secrets.
Your request is saved in the Aurum owner portal and emailed to support. Include the error wording and time, but never passwords, card details or licence signatures.
Before sending
Useful information
- Operating system or VPS
- MT5 account ending only
- Exact broker server
- Error wording and approximate time
- Whether this is demo or live
Need guided setup?
Use the interactive support checklist for installation, licence, bridge and connection problems.
Open setup help